Returns
We hope that you will be very pleased with your new purchase but in the unlikely event that you wish to return it, please read on for instructions.
Returning all or part of your order
We hope that you will be very pleased with your order but should you decide to return it we will be happy to refund within 30 days of receiving your order (exceptions apply).
Conditions of Return – Excludes Made to Measure Frames and Upload and Frame
If your order was delivered by Royal Mail and you are not 100% happy with your purchase, follow the link below to create a returns label
- Create A Royal Mail Returns Label
- To create your return, you will need the six digit order number from the top right hand side of the packing slip
- The cost of the returns label is £2.99 and will be deducted from your refund.
- All returned items must be returned in good resalable condition and where possible, in the original undamaged packaging.
- Returns will not be accepted if they are returned inappropriately packaged that results in damage.
- Please keep your Post Office returns receipt as proof of postage.
Returning an item delivered by DHL?
Please get in touch with us at: sales@boldonframing.co.uk
Damaged and Faulty Orders
In the unlikely event that your order arrives damaged, please get in touch with us by filling out the form below.